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Common queries answered

Frequently asked Questions

Our regular order handling time is 2-3 days and normal shipping time is 1-2 days.

We have a 30-day return/exchange policy. Return shipping costs are supported by us.

Please reply to the order confirmation email or send an email to orders@lightfairy.com where you include the order ID.

Please visit the Track your order page for all the details regarding your order.

Contact us using the form on this page or by sending an email to support@lightfairy.com.

We usually validate ZIP codes and if you’ve entered an undeliverable address, the shipping carrier will contact you by phone.

You can find the list of countries we ship to by adding an item to the cart and accessing the checkout page.

You can pay using your Credit Card or your PayPal account.

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