You can order from LightFairy using a major credit card (Visa, Mastercard, American Express and Discover), your PayPal account, or with a LightFairy Gift Certificate. Sorry, we do not accept money orders or personal checks.
LightFairy.com is protected by a state of the art SSL certificate. Both credit card and PayPal payments are processed through the PayPal gateway which is one of the most secure platforms in the world.
Satisfaction is guaranteed or we’ll happily refund your purchase within the first 30 days of the date you place your order.
How To Place Your Order
- Click the thumbnail of the product you would like to purchase.
- Customize your product by choosing a size you like. Once complete, you will be able to click the “Add to cart” button.
- Continue through the cart by entering your shipping details, choosing your payment method, verifying your details and so forth.
Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.
Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS that your credit card company has listed for your account.
How To Change Your Order
Order Modifications/Cancellations Deadline: 24 hours after the moment you have placed your order.
To modify/cancel your order: please email us with the invoice number and exact changes you want to make and we’ll try to accommodate you.
If it is too late to modify or cancel the order and you no longer wish to receive it, when the package arrives, you may return it to us for a full refund. We will send you a prepaid shipping label.
If you want to cancel only part of your order, you will need to follow the return instructions that are enclosed in your package.
These are some of the most common solutions to ordering problems.
- Make sure to enter the exact billing address appearing on your statement
- Try restarting your computer (that seems to work for many)
- Try on a friend’s computer (this always works)
If these solutions don’t work, please contact us.
Custom Prints & Other Products
We can customize any of our prints and other products by printing an image that you send to us. You can directly upload your image on our custom glow in the dark canvas prints page.
Please note that there may be differences between the image viewed on your computer/smartphone display and the printed image due to the specific color settings on your display.
Satisfaction is guaranteed or we’ll happily give you a refund for the prints & other products, provided they are in perfect condition and it is within 30 days of your order.
At this time, we are unable to accept returns for customized products. Custom print orders are nonrefundable, except in cases of manufacturing or material defects.
How To Send In Your Return
We will provide a full refund for any item that is returned within 30 days of the date of purchase and is in perfect condition. If you wish to return an item, please contact us through the contact form or by email at firstname.lastname@example.org. We will send you a prepaid shipping label which we kindly ask you to apply to the packaging so that it’s visible.
We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.
We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive the return.
If you have any questions about processing your return please feel free to contact us.